Frequently Asked Questions
1. How does it work?
Please see our How it works page.
2. How long until I get paid?
You will be paid the day we receive your equipment (subject to appraisal). Friday collections will be paid on the following Monday.
3. Do I need to pack my item for collection?
Yes you do. It is very important to pack your item securely for a courier delivery. Items not packed securely could easily be damaged in transit and will not be covered by our shipping insurance. We will be unable to make a claim for or take responsibility for incorrectly packed equipment. For instructions on how to package your equipment, please see our Packaging Guidelines.
4. How will I be paid?
You will be paid via Bank Transfer (BACS) using the Faster Payment System. Payments are usually cleared within 2 hours (bank policy dependent).
5. What happens if my equipment is declined after appraisal?
We only decline stolen equipment which will be handed to the authorities
6. What happens if you change the offer after appraisal?
This doesn’t happen often, to avoid this please make sure the condition of your equipment is as you have described. If we feel your equipment warrants a re-negotiation, we will make a revised offer. In this event, you will have two options: 1. Accept the revised offer. 2. Request for the equipment to be returned.
7. Is there a charge for returning my equipment?
Yes there is. The charge is £19.99 to cover courier costs, initial collection cost, the return cost and any additional packaging required. We do not profit from this. Multiple/oversized/heavy return items could be charged at a higher rate – subject to quantity/size/weight. Please ask for details.
8. Why would you change an offer/re-negotiate?
We only re-negotiate if your item is not as described by you.
9. Can I pick my collection day?
Yes you can pick your collection day but we cannot narrow down the collection time. You will need to be available between 8.30am-6.00pm on your chosen collection day.
10. What do I need to write on the parcel?
We will provide a Tracking Number which needs to be clearly written on the parcel. FedEx will apply a label and will provide you with a receipt on collection.
Answers provided are general advice, subject to the actual Terms and Conditions, if you need further information don’t hesitate to give us a call.