Frequently Asked Questions
1. How does it work?
Please see our How it works page.
2. How long until I get paid?
You will be paid the day we receive your equipment (subject to appraisal). Friday collections will be paid on the following Monday.
3. Do I need to pack my item for collection?
Yes you do. It is very important to pack your item securely for a courier delivery. Items not packed securely could easily be damaged in transit and will not be covered by our shipping insurance. We will be unable to make a claim for or take responsibility for incorrectly packed equipment. For instructions on how to package your equipment, please see our Packaging Advice.
4. How will I be paid?
You will be paid via Bank Transfer (BACS) using the Faster Payment System. Payments are usually cleared within 2 hours (bank policy dependent).
5. What happens if my equipment is declined after appraisal?
We only decline stolen and severely misdescribed equipment. Stolen equipment will be handed to the authorities, misdescribed equipment will be returned. Returned equipment carries a charge (see Question 7).
6. What happens if you change the offer after appraisal?
This doesn’t happen often, to avoid this please make sure the condition of your equipment is as you have described. If we feel your equipment warrants a re-negotiation, we will make a revised offer. In this event, you will have two options: 1. Accept the revised offer. 2. Request for the equipment to be returned.
7. Is there a charge for returning my equipment?
Yes there is. The charge is £19.99 to cover courier costs, initial collection cost, the return cost and any additional packaging required. We do not profit from this. Multiple/oversized/heavy return items could be charged at a higher rate – subject to quantity/size/weight. Please ask for details.
8. Why would you change an offer/re-negotiate?
We only re-negotiate if your item is not as described by you.
9. Can I pick my collection day?
Yes you can pick your collection day. In addition, our courier DPD will give you a 1 hour window on the morning of your collection.
10. What do I need to write on the parcel?
The DPD driver will provide a label so all we ask you to do is clearly mark "PLEASE DELIVER TO MUSICAL MONEY LTD".
11. Can I drop my parcel anywhere so I don’t have to wait in?
Yes, you can select a DPD Drop Off Point. They are often open later and are a very convenient option.
Answers provided are general advice, subject to the actual Terms and Conditions, if you need further information don’t hesitate to give us a call.